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Return Policy

Returns accepted if product not as described, buyer pays return shipping fee; or keep the product & agree refund with seller.

Seller Guarantees

On-time DeliveryIf you do not receive your purchase within 60 days, you can ask for a full refund before order completion (when you click ‘Confirm Order Received’ or exceed confirmation timeframe).

Scope of Guarantee

All products on www.queensydress.com have the Returns & Refund guarantee. Any product bought through the site is protected if the items you received are not as described.

The following situations are not included:

  1. An item you claim is not as described, but the seller can prove that it is.
  2. Items are as described, but you no longer want them (unless the seller offers Easy Returns)

Conditions for Submitting Refund Requests

You can submit refund requests up to 7 days after your order has been completed. You can do this by opening a dispute by Email queensydress.shop@gmail.com Please note that you can only open one dispute per order.

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